How To Deal With Difficult People

Second in the ORS Management Communication Series

Published

7 months ago

May 19, 2023

In the second webinar in this Management Communication Series, ORS founder Vince Rath and ORS consultant Dayna Brown will review techniques for dealing with difficult people. This hour-long webinar focuses on pre-emptive measures managers can take to diminish conflict before it begins; techniques to de-escalate emotions; and how to find common ground and promote problem solving.

Why This Jeweler Chose Wilkerson

Mark Lauer is the owner of Mark Michael Diamond Designs, the Minnesota-based jewelry gallery known for exceptional and uniquely designed diamond jewelry. Though he loved creating the beautiful jewelry his business was known for, retirement was an exciting alternative to the 60+ hours a week he’d spent building it up. He called Wilkerson to help with a retirement sale. “I did talk to two other companies, but I just didn’t feel they offered the same services that Wilkerson did,” he says. “I knew Wilkerson had the expertise to follow through and give me the service and results that I wanted. They’re the number one rock stars in this industry.”