Only About One in 10 Jewelry Retailers Offers a Free Warranty or Guarantee on Lab-Grown Diamonds

question:

Do you offer any kind of free warranty or guarantee on lab-grown diamonds?

Yes: 9%

• We treat lab-grown diamonds just like mined diamonds. Same trade-in policy across the board. — Christopher Sarich, Noah Gabriel & Co. Jewelers, Wexford, PA
• Same warranty as natural diamonds. — Dennis Miller, Miller’s Fine Jewelry, O’Fallon, MO
• I offer to buy them back at market prices and explain carefully the serious abundance of overproduction with cheaper HTHP vessels producing 60% more goods. This is causing the glut and therefore the plummeting prices. Since we don’t stock lab-grown inventory, we can take advantage of the market climate for our customers. They value our professional knowledge and our custom department to create a one-of-a-kind dream ring, and they understand what they are buying. — Denise Oros, Linnea Jewelers, La Grange, IL
• Money-back guarantee as on all our merchandise. — Ragnar Bertelsen, Ragnar Jewellers, Vancouver, BC
• We warranty everything we sell. — Andrea Riso, Talisman Collection, El Dorado Hills, CA
• We offer a lifetime warranty on all jewelry we sell, including lab-grown diamonds. — Joe Thacker, Thacker Jewelry, Lubbock, TX
• We replace accent melee-size lab diamonds free of charge, same as natural, as long as the customer comes in for an inspecting about every six months. — Becky Bettencourt, Blue River Diamonds, Peabody, MA

No: 91%

• No warranty on any stones! This is Wisconsin, these ladies can break anything! That is what insurance is for. — Jo Goralski, The Jewelry Mechanic, Oconomowoc, WI
• We guarantee our work, and the settings other than wear and tear and damage — not diamonds. — Kim Hatchell, Galloway & Moseley, Sumter, SC
• We offer the same “warranty” as our mined diamonds: If there is a problem, see us to get it resolved. — Laura Sipe, J.C. Sipe, Indianapolis, IN
• The market is unstable and unproven. We let our clients know that we have no idea what the value will be in the future and we feel like they will continue to go down. The client can then make their own decision. — Natasha Henderson, Saxon’s Fine Jewelers, Bend, OR
• We specifically put on all lab-grown sale receipts that we cannot honor our diamond trade-in guarantee due to “evolving nature of the lab-grown diamond market” in order to ensure that clients have full visibility to the fact we will not offer full trade value. — Lucy Conklin, Toner Jewelers, Overland Park, KS
• We do not guarantee trade-in value since the price is bouncing around and we expect it to go down before it bounces back. — Alexander Rysman, Romm Diamonds, Brockton, MA
• We have sold three lab-grown diamonds in the past two years. No warranty, no exchange, all value lost as soon as purchase is complete. — Michael Cook, Walter J. Cook Jeweler, Paoli, PA
• Our guarantee is always on the mountings. — Mary Beth Conwell, Ray Jewelers, Elmira, NY
• If they are certified, we include the laboratory report. — Susan Eisen, Susan Eisen Fine Jewelry & Watches, El Paso, TX
• We only sell lab-grown diamonds by request and offer NO warranty (expressed or implied) of the future value. — Joe Caron, Caron’s Jewelry, Bristol, RI