A lab-grown diamond subsidiary of a mined diamond conglomerate was offering them for one-third of the price.
How should the store owner respond?
The Korean War vet, great-grandfather and parade grand marshal is retiring … but he thinks he’ll probably still go into the store to help.
What should this young man do now?
What should the owner do about his aunt/employee?
The store’s top salesperson is threatening to hire an attorney to protect against a “hostile work environment.”
Should the owner fire him or not?
The store owner couldn’t help herself … but she may face consequences.
When a client receives a lower color grade report on a purchased diamond, he asks for a partial refund.
Should the jeweler have asked for a deposit earlier in the process?
Is the store liable, and should anything have been done differently?
He was rushed to the hospital with heart problems. Now he has a management problem.
A disgruntled ex-employee is behind the attacks.
How should this store owner react?
It was a team effort for Mark Loren Designs.
She was let go during the pandemic, but the retailer's new job posting seeks someone for half the pay.
COVID-19-related confusion results in the accidental sale of an item on hold for another client.
Safety protocols and differences in the amount of work done by staff are the culprits.
It will affect another local retailer as well.
The husband is likely to refuse to pay the charge.
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