A new hire seems perfect, but her recent purchase of an assault rifle and revelations about her mental health history have a store worried Running the...
NANCY WRIGHT had taken a big risk when she decided to open Golden Art Diamonds and Gems. After 20 years of hard work at the bench...
When a business model evolves, it creates upheaval among the ranks. What’s a store owner to do?
THE CASE OF THE COSTLY MISTAKE An in-house jeweler damages a diamond while setting it. The clients leave happy, but how does the store handle the...
THE CASE OF THE SUSPICIOUS SIZING A salesman becomes leery of a customer and decides to take matters to the police. This article originally appeared in...
THE CASE OF THE CARELESS COURIER A jeweler claims repairs being transported to an outside shop were stolen, but owner Olivia has her suspicions — as...
THE CASE OF THE INADVERTENT BARGAIN A valued customer leaves with a diamond more valuable than the one purchased. When the store discovers the discrepancy, it...
A new manager is made uncomfortable by a co-worker's religious opinion on her fertility issues.
A vendor blames abuse by the wearer, but the jeweler believes the problem lies with the setting. What can he do to save his reputation with...
A dead husband, a grieving widow, an angry mother, a disputed ring, and yes, you guessed it, the local jeweler stuck in the middle of it....
There are signs one of Nancy Amos’ star employees has been stealing from her. But with no hard proof, what should she do with him due...
Steph Farber with his wife and co-owner, Phyllis Harrison A Tacoma jeweler celebrates overlooked community achievers with awards carved in beautiful stone This article originally appeared...
David Behrens is caught between the conflicting demands of his niece, her ex-boyfriend and his understanding of what is the right thing to do. Which path...
Social media gave everyone a bullhorn … which is a problem when an employee uses it to disparage a client. BY KATE PETERSON This article originally...
Two men, two expensive engagement rings but only one woman. What should the jeweler caught in between do? BY KATE PETERSON This article originally appeared in...
Randy Lawrence’s top salesman has just dropped a bombshell: He is planning to undergo gender-reassignment surgery and return to the store as a woman. In this...
In a store where everyone is paid well, the extra-large bonuses paid to the sales team are causing tensions. What should owner Graham Sullivan do to...
Faced with a mass exodus of unhappy staff, Ben Scott seems to have only one option if he is to save his business … fire his...
The local fire department is demanding Steve Rodriguez surrender a key to his downtown jewelry store to meet city codes. Should he fight this government “intrusion”...
A nasty dent in an employee’s car seems to implicate one of Wilton’s Diamonds’ best customers. How should manager Drew Wilton handle the situation? B Y K...
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