THERE’S NO QUALITATIVE way to grade tips. What works at one store, may prove ineffective at another. What represents a fresh approach in one market, may...
Encourage your staff to write positive things that happened during the day.
There’s no hard rule that says meetings have to be a time suck.
Kid asking for a pay raise? Take a tip from Dan Geller.
Know when to walk away...
The Internet should be welcomed.
A PRESS RELEASE FROM Simon G called the brand’s booth at the SXSW Create & Cultivate event the “hottest stop at the conference.” The booth was...
Mentally Kidnap a Client Here’s a powerful way to determine the strength of your store identity, says merchandising guru Andrea Hill. If you kidnapped a client,...
Add Some “Oops!” Doing a PowerPoint or other computer presentation for a custom design client? Break the ice by “accidentally” dropping an incorrect slide into your...
The most important smile in your store might be outside of your store.
A framework for balancing short- and long-term thinking in your choices.
SHE WASN’T ADVOCATING you stick a finger in a power socket each morning or stake the staff’s wages on black 7 in Vegas. She was referring...
Don’t Get off the Bus There is nothing new under the sun, goes the proverb from Ecclesiastes, so if you want to be innovative, it’s best...
AS MUCH AS you no doubt love your employees, they also probably bug the heck out of you with certain habits, such as a sales associate...
Make Better As Erik Larson notes in a recent column for the Harvard Business Review, managers until recently had few tools to help them make better...
This is the DECK. The first H2 or H3 in the article body will automatically be displayed in this style. Enthusiastically revolutionize cutting-edge technologies rather than...
PROBABLY A WEEK doesn’t pass when most of us don’t wish we were better at saying, no; no to a request for a discount, no to...
THE BENEFITS OF humor as a way to enhance creativity, elevate collegiality and boost morale in the workplace are well known. Yet most managers are wary...
When the facts are on your side, asking a question is often more effective than making a statement.
Big-Ticket Risks Red flag: A shopper who asks to see the most expensive item in the store. The Jewelers Security Alliance recommend establishing a price threshold...
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